FAQ

Q: How can I contact your customer service?
A: You can email us at support@yeanself.com or call us at +86 19854853427 during our working hours (Monday-Friday, 9:00 AM - 6:00 PM GMT+8). We typically respond to emails within 24-48 hours.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking number and a link to track your package.

Q: Are my payment details secure?
A: Absolutely. We use industry-standard SSL encryption and PCI-DSS compliant payment gateways. We do not store your full credit card information.

Q: What should I do if my package is lost or damaged?
A: If your package arrives damaged, please contact the carrier immediately and reach out to us at support@yeanself.com. We will do our best to assist you in filing a claim.

Q: Do you sell restricted or prohibited items?
A: No. We strictly prohibit the sale of adult products, weapons, tactical gear, counterfeit goods, and any other items restricted by law. We are committed to maintaining a safe and lawful shopping environment.

Q: Can I cancel or change my order?
A: Orders can only be canceled or modified before they are shipped. Please contact us immediately if you need to make changes.

Q: Do you comply with international privacy laws?
A: Yes, we comply with GDPR, CCPA, and other applicable privacy regulations. We respect your DNT signals and only process sensitive personal data with your explicit consent.