Shipping Information

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Standard Shipping: 10-20 business days.

• Expedited Shipping (if available): 5-10 business days.

• Please note: Delivery times are estimates and may be affected by customs delays, weather conditions, or global postal service disruptions.

3. Customs, Duties, and Taxes
Nanjing Xilaitong Technology Co., Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT) are the responsibility of the customer.

4. Lost, Stolen, or Damaged Packages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.